Orders & Shipping
How long does shipping take?
Orders are processed and shipped within 1–3 business days. Delivery within the Netherlands typically takes 1–2 business days. International orders may take 5–10 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Check our shipping page for the current threshold.
Can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking link.
Products
Are the gemstones authentic?
Absolutely. All our gemstones are 100% authentic, carefully selected for quality, colour, and energy. We only work with trusted suppliers.
Are the jewellery pieces handmade?
Yes, every piece is crafted by hand. Small variations in shape and colour are a hallmark of the craft and make each piece truly unique.
What materials are used in your jewellery?
All our jewellery is made from high-quality stainless steel, ensuring durability, a beautiful finish, and skin-friendly wear. Combined with our authentic gemstones, every piece is built to last.
How do I care for my jewellery?
Store your jewellery in a dry, cool place and avoid contact with water, perfume, and direct sunlight. Clean gently with a soft cloth.
Subscriptions
What types of subscriptions do you offer?
We offer two types of subscriptions:
- Subliminals — These are fully digital subscriptions. After subscribing, you will receive access to your content digitally. No physical delivery involved.
- Letter subscriptions — These are physical subscriptions delivered by post. You'll receive your subscription content by letter, sent to the address you provide at checkout.
How do I manage or cancel my subscription?
You can manage your subscription through your account. If you need help cancelling or making changes, reach out to us via the contact page and we'll assist you promptly.
When will I receive my letter subscription?
Letter subscriptions are sent out on a regular schedule. You'll receive your letter by post within the standard delivery timeframe for your region.
Returns & Exchanges
What is your return policy?
You can return items within 14 days of receipt, provided they are unworn and in their original condition. Contact us via our contact page to initiate a return.
What if my order arrives damaged?
Please contact us within 48 hours of receiving your order via the contact page and include a photo. We'll resolve it for you as quickly as possible.
Payment
Which payment methods do you accept?
We accept all major payment methods, including iDEAL, credit card, PayPal, and more — securely and easily through our checkout.
Is it safe to pay on your webshop?
Yes, all transactions are secured with SSL encryption. Your payment details are never stored on our servers.